Frequently Asked Questions
Ordering
To ensure freshness and quality, we’re only able to accept orders from our weekly pre-order menu.
We are unable to accommodate off-menu or custom item requests at the moment and will definitely share updates if custom orders become available in the future.
We typically launch weekly bakes every Tuesday at 12pm, unless otherwise stated on our website or social media platforms.
Orders close on Wednesday at 12pm, or earlier if items are sold out or when maximum production capacity is reached.
All changes or cancellation requests must be made via WhatsApp by Wednesday 11pm.
Alternatively, you may cancel your order and place a new one, subject to availability and before the cut-off time.
Yes, we can. For business orders, we will be baking from an approved SFA-licensed commercial or cloud kitchen. Feel free to chat with us to find out more!
Collection & Courier
Yes, delivery option is now available for order $50 and above.
We offer free delivery for orders more than $150.
Customers are also welcomed to arrange their own courier to collect their orders on their behalf.
Self-collection is at:
38 Dover Rise, Singapore 138684
Collection slots are available on:
- Friday evening, or
- Saturday between 11am and 9pm
Most of the time, items are ready in less than 6 hours before collection time so you will get the freshest quality at home.
Our Bakes & Food Safety
Our cakes are made with clean ingredients and are gluten-free.
To achieve the familiar softness and elasticity of traditional bread, our bread loaves contain vital wheat gluten and are therefore not suitable for those avoiding gluten.
We use clean, thoughtfully selected ingredients sourced from incorporated and reputable businesses, ensuring consistency and quality in every bake.
We use allulose/monkfruit in our breads. For rest of the bakes, we still use xylitol until further R&D is done.
Let us know if you have specific preference.
Even though our bakes are prepared by a WSQ-certified baker following proper food hygiene and safety practices, our kitchen handles common allergens such as eggs, dairy, nuts, soy, and gluten. While care is taken during preparation, we cannot guarantee allergen-free products.
Customers with allergies or dietary restrictions are advised to consume our products at their own discretion.
For most items:
- Up to 2 days at room temperature
- Up to 1 week refrigerated
- Up to 3 months frozen
Our bread loaves are best enjoyed warmed — a quick toast or reheat will restore their softness and texture.
Payment & Refunds
We currently accept PayNow or via Bank Transfer.
Credit card payments may be arranged and will incur a 3-6% surcharge depending on currency being used.
Please Whatsapp us via the chat button for payment link.
For PayNow, please
- login to your banking app and scan/upload the QR code below
- enter your name and order number in the comments field.
If not, we will be unable to match your payment to your order.
For Bank Transfer, please make transfer to the payee below in SGD:
- Account Name: Sokode LLP
- Account Number: 885453144333
- Bank Name: DBS Bank Ltd
- Bank SWIFT: DBSSSGSG
- Bank Code: 7171
- Branch Code: 001
As all items are made to order and perishable, we regret that refunds are not available.
Contact
You can contact us via WhatsApp at the chat button or 8835 0651. We’re always happy to help.